Fair treatment of customers
Fair treatment of customers
We at Car planet believe a happy customer is a return customer and always look to go above and beyond to satisfy customer needs. All consumers can be confident they are dealt with in a fair manner with customers satisfaction at the heart of owe business. The products and services offered by Car planet are clearly out line by owe sales team at the point of sale and tailored to ensure the customers have the right information before purchase. All advice offered is to ensure suitability and affordability with aftermarket care to keep customers informed. All products are advertised as accurately as possible with full details shared at the point of enquire to ensure an informed decision can be made.
We offer a friend service to owe customers ensuring no pressure sales culture to give the customers what they want. All compliant are dealt with by the Executive Sales Manager in a fair impartial way to ensure a satisfactory outcome for the customers. We encourage customer’s feedback which can be done on line or by contacting us. This helps Car Planet employees to learn lessons and improve on good practices. All feedback is discussed at the weekly team meeting.
